Small Step Innovation

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Ace the Digital Change

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Future-proof your CX

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Agile Brand Portfolio

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Small Step Innovation

With global competition in a borderless world, businesses face the danger of being disrupted by start-ups or taken over by existing competitors. To thrive under such fast-paced business conditions, companies need to develop innovation champions who can help to overcome business challenges by driving initiatives to explore innovative solutions.

Through this course, learners will be equipped with techniques to activate ideas and discover simple ways to take them forward with experimentation, reiteration and refinement.

 

They will get to examine case studies and gain insights and best practices from innovative organisations for application in their own functional area.

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Ace the Digital Change with Intrapreneurship

To remain competitive, organisations are harnessing technology ecosystems to improve customer satisfaction and operational excellence. This is inevitable as customers are increasingly adopting technologies to help them in their purchase decisions. As a result, new roles have evolved in the new digital economy to support the needs of digitalisation efforts in organisations.

 

This practical course prepares individuals to lead any change programmes, including digital change, with a people-centred approach that promotes employee engagement during transitions. The learners will learn to apply proven strategies for the key pillars of change: (i) role clarification, (ii) team involvement, (iii) knowledge sharing, that will help others to embrace change initiatives positively.

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Futrure-proof your CX with Lean Innovation

In a globally connected world, consumers are empowered with the use of various digital platforms alongside multiple touchpoints and channels for their purchases. Their omni-channel behaviour has accelerated the importance of the integration of customer experience (CX) with digital user experience (UX). When customers enjoy a seamless and immersive shopping experience, this will help businesses drive loyalty, retention and revenue in the long run.

In this course, participants will explore uses of technology for customer self-help, which can maximise efficiency and streamline internal processes, without compromising the scope of service. They will also consider effective ways to influence the CX and UX emotional motivators in customer’s purchasing decisions.

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Speed-to-Market with Agile Brand Portfolio

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